How to complain and get compensated

August 24, 2021 by  
Filed under Business Services

It is no wonder that dissatisfied customers are hesitant to make complaints as it often means speaking to numerous customer service staff, making multiple calls, and writing emails, that invariably go unnoticed. Getting a complaint heard and addressed can involve patience, skill, and some of the following strategies:

Document everything – It is important to retain all receipts and other correspondence regarding a purchase to reduce a customer complaint being rejected. The right details can similarly help the company identify purchases that can quicken compensation. Additionally, when a complaint is made, saving all correspondence will help if a complaint needs to be forwarded to another person or department.

Place the complaint as soon as possible – As soon as a problem is identified, speak to the company and report your concerns. Start the complaint process by sending an email to the customer service division or use private customer review websites such as Revdex.com, Yelp, and TripAdvisor to post a review publicly. In most cases, negative public reviews can drive the company to offer a quick resolution.

Consider a face-to-face discussion – If a product/service was purchased from a local seller, consider visiting them in-store or at their corporate office. Reading the company’s return policy before visiting the store can help with following the right return procedure.

Seek help from senior management – If a complaint is not being resolved, contact the company’s senior management team for assistance. Usually, contact information for senior-level staff will be available on the company’s website.

Revdex is an online business directory that allows to report scam for a products and services. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews.

For example, you can file complaint against mobile provider or file complaint about travel.

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