How to complain and get results

April 5, 2021 by  
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Making a complaint can be tiring and hassle some, as often customers may have to use many channels to resolve their problem. Start your complaint process by collecting all information relating to your purchase, together with the problem you are facing with your product or service.

The best way to get a positive response from a complaint is to have a clear idea about what you want from the company. For example, if you are looking for a refund or a replacement, make this clear in your initial complaint.

Most customers will call the company’s customer service team, only to be placed on hold and be transferred from person to person with no resolution in sight. You could also try the company’s online customer service chat option, which will let you complain directly to a customer service representative.

Recently, posting complaints online using third-party public platforms has become a popular method of receiving a fast response. This is because companies are fast to respond to complaints if it directly affects their image. Websites such as, Yelp, and BBB are popular for general product and service complaints, while others such as TripAdvisor focus on hotels and restaurants.

Voicing your opinion on social media platforms like Facebook, Twitter, and Instagram has similarly offered customers fast resolutions, as complaints on social media can be easily shared with damaging consequences to a company’s image.

Customers should consider complaints a key aspect of being a responsible consumer as it highlights companies that are selling inferior products or services.

Revdex is an online business directory that allows to report scam for a products and services.  Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews.

Consumers can report internet scams or file complaint about health products.