Payment Processing Best Practices

October 24, 2016 by  
Filed under Business Services

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credit-cards-behind-safeCustomer safety is one of the biggest priorities a merchant should have when using a payment processor. Today, the exchange of information over the Internet is an integral part of processing a transaction. If a merchant provider fails to properly encrypt its gateway, allowing others to view data being sent or received, it presents a massive risk to everyone involved.

As the new chip systems become more common, customers understandably have some questions about how they work and what they do. Here are some best practices to keep in mind as you begin to work with this new mobile credit card processing.

Best Practices

  • All customers should use the chip reader if possible. Ask customers at the beginning of the transaction to insert their chip card into the reader on your terminal.
  • Chip cards may or may not ask for a PIN. This is common, so be prepared to explain this to the customer.
  • PIN-verified transactions don’t require a signature.
  • If you have an internet merchant account, you may want to double check receipt distribution and printing. You may be able to send a copy directly to the customer’s email inbox.
  • Continue following best practices regarding CID numbers and card signatures. Be sure you compare signatures on the customer’s credit card and driver’s license.

All cards are equipped with the chip in addition to the magnetic strip. If the chip fails to read, or the terminal isn’t working for some reason, you can always ask the customer to utilize the more familiar “strip” card they are already used to.

Bear in mind, chipped cards are more difficult to duplicate or steal information from. It’s in everyone’s best interest for the customer to utilize a chipped card first.


Charge.com Payment Solutions, Inc. has helped businesses of all sizes set up their first Internet merchant account.